How do I check if my impressions were received?

We provide two types of emails to inform you about the status of your received impressions:

1. Good Impression Email: If your impression is approved, you'll receive an email notifying you that it has been sent to the lab for processing. The email will also include an estimated completion date.

2. Bad Impression Email: If your impression is not approved, the email will inform you that you need to start over by purchasing a discounted kit.

Please note: These notifications are sent to the email address you provided during the order placement. It is the customer's responsibility to regularly check their email for these updates. Failure to check and respond to these emails may result in delays. To ensure smooth communication, please add [e-mail] to your safe sender email list.

Should you need further assistance regarding the status of your impression being received at our facility, please don't hesitate to contact us.

Kindly have your order number, name, address, and email address ready for verification purposes.